Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sketches Int Ltd ("we", "us", "our") governing access to and use of the VoucherMaker platform available at vouchermaker.io and related services (the "Service").

By creating an account, authenticating (including via third-party sign-in), placing an order, or otherwise using the Service, you agree to these Terms, our Privacy Policy, our Refund Policy, and, where applicable, our Data Processing Agreement ("DPA").

If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

1. The Service

VoucherMaker provides a pay-as-you-go platform for creating, distributing, validating, and analysing unique QR voucher and loyalty campaigns. Features may include design tools and templates, optional AI-assisted design where enabled, digital download or email distribution, print-ready artwork, print production and delivery where enabled for your market, staff validation tools, and campaign analytics. Feature availability may vary by market configuration.

These Terms apply to self-serve use of the Service. No separate master service agreement is required for standard platform use.

2. Accounts and security

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account, including actions by team members, staff, and other users you authorise.

You may sign in using email and password or, where enabled, a supported third-party identity provider (such as Google). You remain responsible for the security of linked authentication methods.

We may suspend or restrict accounts that present security, fraud, abuse, or legal risk.

3. Fees and payment

There is no mandatory subscription. Fees are calculated from your campaign settings (including duration, quantity, delivery method, and any optional add-ons such as an AI design pack where offered) and displayed before checkout. Applicable taxes (including VAT or equivalent) are shown as configured for the platform instance.

Payment is processed by our payment provider(s). Orders are generally final once payment is confirmed, subject to the Refund Policy.

4. Campaign content and offers

You are solely responsible for artwork, copy, offers, expiry rules, and any terms shown on your vouchers. You warrant that your content complies with applicable law and does not infringe third-party rights. We may remove content or suspend accounts that violate these Terms or applicable law.

You are solely responsible for obtaining and maintaining all licences, permits, trade approvals, promotions approvals, and any other local commercial or regulatory authorisations required for your specific voucher offers, loyalty programmes, discounts, or related promotions in every jurisdiction where you advertise or redeem them. VoucherMaker provides technology tools only and does not obtain approvals on your behalf or warrant that any offer is lawful in your market.

5. AI-assisted design (where enabled)

Where Create with AI (or similar) is enabled, you may submit a brief, brand assets (such as logos), and related instructions to generate design concepts. Generation uses a third-party AI provider (currently OpenAI). Outputs are suggestions only. You must review, edit, and confirm any AI-generated artwork and text before checkout, print, or distribution.

We do not warrant that AI outputs will be unique, accurate, non-infringing, or suitable for your brand or offer. You remain solely responsible for the final design and for ensuring you have rights to all content you submit (including logos and copy). Do not submit personal data of third parties in AI briefs unless you have a lawful basis to do so.

AI design packs and regeneration limits are as shown in the Service at the time of purchase. Unused regenerations are not transferable except as we may state in-product. AI features may be modified, limited, or withdrawn.

6. Customer lists and email distribution

If you upload recipient contact details or instruct us to send voucher emails, you are the controller of that recipient data. We act as your processor and will process such data only to store lists you create and to send messages you request, as further set out in the DPA.

You warrant that you have a lawful basis under applicable data protection and electronic marketing laws to use those contacts for the communications you instruct, and that the contacts were obtained lawfully. You must not upload or send to contacts without appropriate permission.

You authorise us to use our email delivery and related sub-processors to carry out your instructions. You remain responsible for the content and legality of those communications and agree to indemnify us against claims arising from your lists or sends where you lacked a lawful basis or otherwise breached applicable law, except to the extent caused by our breach of these Terms or the DPA.

7. Digital delivery

Where you select digital download, successful generation of downloadable artwork or voucher files constitutes delivery of the digital goods for that campaign. Where you select email distribution, our transmission of voucher emails to the recipients associated with your campaign (or completion of the send workflow as recorded in the Service) constitutes delivery of that digital service, subject to recipient-side delivery issues outside our reasonable control (including invalid addresses, spam filtering, or recipient mailbox rejection).

8. Print-ready files and print fulfilment

Where print-ready artwork download is enabled, you are responsible for printing and quality control with your own print provider, unless you separately order fulfilment through the Service.

Where print fulfilment is enabled and you submit a print order, production and delivery are handled by us or our print partner. Quoted timeframes are estimates and exclude weekends, public holidays, and delays outside our reasonable control, including carrier disruption, customs, force majeure, civil unrest, or acts of God. You must provide a correct delivery address.

9. Voucher validation

Each voucher receives a unique code. You are responsible for staff access, PINs, and validation at your locations. We provide validation tools but do not guarantee uninterrupted availability in circumstances beyond our reasonable control.

Validator access is provided per campaign via a dedicated scanner link and QR code. You are responsible for retaining and distributing those links, QR codes, bookmarks, or device shortcuts to your staff so validation can continue when the main website or dashboard is unavailable.

10. Refunds

Refund requests are assessed on a case-by-case basis by support in accordance with our Refund Policy. In summary:

• Digital campaigns: once vouchers or print-ready artwork have been successfully generated, downloaded, or emailed as designed, fees are non-refundable, except where a platform failure or sustained Service outage prevented delivery and you provide reasonable proof.
• Print fulfilment: refunds or reprints may be considered for defective production or failure to deliver within a reasonable time relative to quoted estimates, excluding delays caused by incorrect addresses, public holidays, carriers, or force majeure events.
• Change of mind, design errors attributable to you, or incorrect recipient lists do not ordinarily qualify for a refund.

11. Intellectual property

We retain all rights in the platform, software, and our branding. You retain ownership of your campaign content and grant us a limited licence to host, process, and reproduce that content solely to operate the Service.

12. Acceptable use

You must not misuse the Service, attempt unauthorised access, interfere with other customers, reverse engineer the platform except where permitted by mandatory law, or use the Service for unlawful, fraudulent, or abusive purposes.

13. Service availability and security

We implement reasonable technical and organisational measures to protect the Service and personal data. No online service is perfectly secure or continuously available. Temporary maintenance, outages, and third-party failures may occur. You should maintain appropriate backups of critical business materials where feasible.

During scheduled maintenance or other restricted-access periods, the public website, account dashboard, and related customer areas may be temporarily unavailable. Where we configure the Service accordingly, campaign validator endpoints may remain available so staff can continue to validate vouchers. Because those areas may not be reachable through normal site navigation during such periods, you must keep your campaign scanner QR codes, links, or bookmarks available for staff use. We do not guarantee that validators will remain available in every maintenance or outage scenario.

Cyber liability insurance, if maintained by us, is an internal risk-management matter and does not create additional contractual rights beyond these Terms.

14. Limitation of liability

To the fullest extent permitted by applicable law:

• we exclude liability for indirect, incidental, special, consequential, or punitive losses, and for loss of profits, revenue, goodwill, business opportunity, or data; and
• our aggregate liability arising out of or relating to the Service or these Terms in any twelve (12) month period is limited to the total fees you paid to us for the Service during that period (or, for a claim tied to a specific campaign, the fees paid for that campaign, if lower).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, non-payment, legal risk, or misuse. Data handling after termination is described in the Privacy Policy and DPA.

16. Changes

We may update these Terms from time to time. The current version will be posted on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms, except where mandatory law requires a different process.

17. Governing law and disputes

These Terms are governed by the laws applicable in United Kingdom, without regard to conflict-of-law rules that would require application of another jurisdiction’s laws. Courts located in United Kingdom shall have jurisdiction over disputes, without prejudice to any non-excludable consumer protections under applicable law.

18. Contact

Sketches Int Ltd
Unit D4, Braintree Industrial Estate, Braintree Road, South Ruislip, London, HA40EJ, United Kingdom
hello@vouchermaker.io · Contact form